Returns & Exchanges

At Joe’s Kansas City Bar-B-Que, we take pride in the quality of our legendary meats and sauces. If you are not completely satisfied with your order, please contact us within 30 days of receipt for a replacement or refund.

Return Process

• 1.
  Contact Customer Support

  Reach out to our team at info@joeskc.com with your order number and a brief explanation of the issue with your BBQ products.

• 2.
  Provide Photo Documentation

  For any damaged or incorrect items, please include clear photos of the packaging and product so we can better assist you and improve our shipping process.

• 3.
  Receive Return Authorization

  Once reviewed, we will provide you with a return authorization number or confirm your eligibility for a direct refund or reshipment.

• 4.
  Processing Your Resolution

  After approval, refunds will be credited back to your original payment method within 5-7 business days, or your replacement order will be prioritized for shipping.